Refunds and Returns Policy for Maktabat Al Haqq – maktabatalhaqq.com
Effective Date: January 26, 2024
Thank you for choosing Maktabat Al Haqq. We strive to provide you with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refunds and Returns Policy outlined below:
1. Returns and Refunds Overview:
1.1 Digital Products: Due to the nature of digital products, we generally do not offer refunds for digital purchases. However, if you experience any issues with your digital product, please contact our customer support at [email protected] for assistance.
1.2 Physical Products: For physical products, we accept returns within 15 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiating a Return:
2.1 Digital Products: To address any issues with digital products, please contact our customer support at [email protected]. We will work with you to resolve the issue promptly.
2.2 Physical Products: To initiate a return for a physical product, please follow these steps:
- Contact our customer support at [email protected] to inform us of your intent to return.
- Pack the item securely, including all accessories and documentation that were shipped with the product.
- Ship the product to the address provided by our customer support.
3. Return Eligibility:
3.1 Physical Products: To be eligible for a return, your physical product must meet the following conditions:
- The item must be unused and in the same condition as received.
- It must be in the original packaging.
- A receipt or proof of purchase must accompany the return.
- The product will be eligible for a return/refund/exchange only if it is damaged, or wrong item.
4. Refunds:
4.1 Digital Products: Refunds for digital products will be issued on a case-by-case basis, depending on the nature of the issue. Our customer support team will guide you through the process.
4.2 Physical Products: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
5. Shipping Costs:
5.1 Digital Products: Digital products do not incur shipping costs, and as such, shipping-related expenses are non-refundable.
5.2 Physical Products: Customers are responsible for the cost of return shipping for physical products. Original shipping costs are non-refundable.
6. Contact Information:
6.1 For any inquiries or assistance, please contact our customer support at [email protected].
7. Changes to the Refunds and Returns Policy:
7.1 We reserve the right to update or modify this policy at any time. Changes will be effective upon posting to the website.
Thank you for your understanding and cooperation. We appreciate your business and are committed to ensuring your satisfaction with Maktabat Al Haqq.